Phone No: 0121 250 4717

Terms & Conditions

For the purpose of these Terms and Conditions, the person using this site shall be known as 'The Customer' and the seller and operator of this site shall be known as ‘Vape Cigz Ltd’ or ‘Vape Cigz’. By accessing this site you agree to be bound by these terms and conditions.

Vape Cigz LTD will not knowingly sell any of its products to any persons under the age of eighteen.

Our policy is that we will not pass on any customer details we collect to any third party without your permission.

Delivery to UK mainland:

Delivery to UK mainland is charged at a starting rate of £2.50. We expect your order to arrive with you within 2-5 days of placing your order. Free first class delivery on all orders over £50. Special Next Day delivery only applies to orders placed Mon-Fri before 2pm and is guaranteed to be delivered by the next working day.

Acceptance of delivery of goods shall be deemed conclusive evidence of the buyer's acceptance of these terms and conditions.

All orders for goods shall be deemed to be an offer by the buyer to purchase goods having accepted these terms and conditions and are subject to acceptance by the seller. The seller may choose not to accept an order for any reason.


Our 7-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund (less postage). We can only accept the return of opened items if they are faulty. Due to the nature of the product (hygiene) we reserve the right to charge for a replacement on certain items if they have been used. A refund will only be issued on return of the items, unopened and in original packaging, and in the condition they were sent out in. Buyer will be liable for costs of returning unwanted items if items have been dispatched before cancellation.

To return an item you must email/call us and ask for a Returns Authorisation Number. Once you have this number please simply send the item back to us and we will process the return and refund if one is due upon receipt of the goods.

Our Refunds Policy

Our refunds policy does not affect your statutory rights.

When you send your item back to us we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item to you as follows: where you are returning an item that was part of a larger order, we'll refund the per-item charge where we collect an item from you, we reserve the right to recover the costs of collection from you.

We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless otherwise stated. Items returned under the 7-day returns guarantee are treated as with the 'cooling off' policy.

Where the goods ordered by the buyer are not available from stock the buyer shall be notified and given the option to either wait until the goods are available from stock or cancel the order and receive a full refund within 30 days.

All hardware carries a standard 28 day warranty unless otherwise stated.

This returns policy does not affect your statutory rights.

E-liquid Returns:

Vape Cigz Ltd will not accept returns for e-liquid due to the nature of the item and for hygiene reasons unless otherwise accepted and confirmed in writing by Vape Cigz Ltd.

Intellectual Property

By using this site you acknowledge and agree that all copyright, trademark and other property rights of all materials are made available as part of your experience of using the site and remain the property of Vape Cigz Ltd at all times. Any use of these trademarks etc may only be used with the written permission of Vape Cigz Ltd.

Liability and Indemnity

Vape Cigz Ltd will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Vape Cigz Ltd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Vape Cigz Ltd accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

Vape Cigz Ltd will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

Economic losses, (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or anticipated savings.

Loss of goodwill or reputation.

Any other losses incurred.

Vape Cigz Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Vape Cigz Ltd.

Conditions of Use, Notices, and Revisions

If you choose to visit, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the United Kingdom. If you have any concern about privacy at, please contact us with a thorough description, and we will try to resolve it.

Because our business changes constantly, our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web Site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

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